Terms and Conditions Policy2018-08-06T09:36:16+00:00

Terms and Conditions

PAYMENT / FEES

FULL FEES:

  • 2-Day Forklift Course (LF): $450
  • 2-Day Order Picker Course (LO): $450
  • 3-Day Forklift (LF) & RF Scanning Course: $550
  • 3-Day Order Picker (LO) & RF Scanning Course: $550
  • 4-Day Forklift (LF) & Order Picker (LO) Course: $750
  • 5-Day Warehouse Package (LF/LO/RF): $850
  • 3-Hour RF Scanning Course: $165

DEPOSITS REQUIRED:

  • 2-Day Forklift Course (LF): $200
  • 2-Day Order Picker Course (LO): $200
  • 3-Day Forklift (LF) & RF Scanning Course: $300
  • 3-Day Order Picker (LO) & RF Scanning Course: $300
  • 4-Day Forklift (LF) & Order Picker (LO) Course: $400
  • 5-Day Warehouse Package (LF/LO/RF): $400
  • 3-Hour RF Scanning Course: $50
  • A deposit for your booked course (as listed above) is required with 24 hours of Trainix sending you an email booking confirmation.
  • If no deposit is received within the required time frame, your booking will be automatically cancelled.
  • The balance of the fees must be paid on the first day of your course(s).

INVOICES

  • If paying by invoice, no deposit is required.
  • Invoice terms are strictly 7 days from issue date unless other terms are approved in writing by a Trainix team member.
  • If payment is not received within the invoice terms, the booking will be cancelled

PAYMENT METHODS

  • VISA, MasterCard, Bank Transfer, and Cash are accepted. EFTPOS is available. Invoice (for companies only).
  • There is no credit card surcharge.

CANCELLATIONS / RESCHEDULES / REFUNDS

TRAINIX – HOPPERS CROSSING TRAINING CENTRE

  • Cancellations made more than 5 days prior to course starting date, will be refunded in full.
  • Cancellations made with less than 5 days of course starting date, will result in forfeiture of any/all payments already made.
  • Reschedules made more than 5 days prior course date will incur no extra fees.
  • Reschedules made within 5 days of the course date, will result in an extra $200 fee per student, per course rescheduled course.
  • Extra fee and any remaining course fees must be paid in full at time of rescheduling.
  • Please arrive at your course on time, each day.  It is the student’s responsibility to check the course start times/dates stated in their booking confirmation.
  • For fairness to all other students and staff, any students more than 15 minutes late without prior notice, will not be able to attend the course and no refund will be given. Please call us if you are running late.
  • If you cancel or do not show up on either day of your course, no refund will be given. Full course fees will apply to re-book in addition to the loss of funds already paid.
  • Medical certificates will be accepted for cancellations / reschedule made within 5 days of your course.
  • Approved refunds can take between 1-3 business days to be processed.
  • In the unlikely event that Trainix have no other option but to postpone or cancel your booking due to unforeseen circumstances, we will transfer your payment to new course date or refund any/all fees paid.

ONSITE BOOKINGS

  • Cancellations made more than 7 days in advance of the course date, will be refunded in full.
  • Cancellations made within 7 days of the course date, will result in forfeiture of any/all payments already made.
  • Reschedules more than 7 days in advance of your course date will incur no extra fees.
  • Reschedules made within 7 days of your course date will incur an extra $250 fee per student, which will need to be paid at the time of rescheduling.
  • If you cancel or any students do not show up on either day of the course, no refund will be given. Full course fees will apply to re-book in addition to the loss of funds already paid.
  • In the unlikely event that Trainix have no other option but to postpone or cancel your booking due to unforeseen circumstances, we will transfer your payment to new course date or refund any/all fees paid.

RETESTS

Any student who attends any of our 2-Day Forklift/Order Picker courses will be eligible for one free retest, only if the all of following requirements have been met:

  • Student completed and submitted all required study material (workbook) on the first day of their course.
  • Full payment has been made (This applies for company/invoice bookings also).
  • The student arrived at the course on-time, both days.
  • The student did not leave the course early on either day by their own accord.
  • If a student is unsuccessful after the ‘one free retest’, a $250 fee will be charged for another retest to be conducted.

The offer of one free retest will be not honoured if the student:

  • Is caught cheating or plagiarising during the assessments.
  • Refuses to partake in any part of the training and or assessments.

Onsite Booking – Retests

  • The offer of one free retest will apply to any onsite bookings, only if all the above terms are met and if the retest is held at our training centre in Hoppers Crossing.
  • If the retest is to be held onsite, it will be charged at our ‘onsite per person’ licence course fees.  Please contact Trainix for all onsite fees.
  • If a student is unsuccessful after the ‘one free retest’, a $250 fee will be charged for another retest to be conducted.
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