Frequently Asked Questions (FAQ)
General Trainix FAQ
Trainix is located at Factory 3/25-27 Graham Court, Hoppers Crossing
Yes! We are within 4km of either Williams Landing train station and Hopers Crossing train station.
Both train stations have a bus (Route 153) that can take you to the bus stop at Graham Court/Old Geelong Road which is under a 10-minute walk from our facility
We opened our doors on June 1st, 2015.
Our trainers have all had extensive experience both as operators and trainer/assessors.
Yes, we are registered and approved with ASQA (RTO number 45470) and Authorised by WorkSafe Victoria to conduct assessments.
Our assessors are also authorised WorkSafe assessors and are Certificate IV qualified trainers.
While it can be confusing, what you are hoping to gain at the completion of either our LF licence or LO courses is a High Risk Work licence. There are 29 classes (or categories) of High Risk Work and your licence will be updated with those classes as you gain competency in them.
For example, once you’ve completed either our forklift licence or LO licence courses successfully and have applied for the licence, your High Risk Work licence will show the class ‘LF’ or ‘LO’ which means you are competent in those classes of High Risk Work and are licensed to operate the equipment covered in those classes.
You could also apply for other classes of High Risk Work such as ‘WP’ which is a Boom Type Elevated Work Platform or ‘DG’ which is Dogging by completing approved courses at other RTO’s.
These classes would then be added to your High Risk Work licence once you have successfully completed those courses and passed the assessments. There is more information about High Risk Work licensing on WorkSafe Victoria’s website.
We have microwaves, fridges and a sandwich press. There is a vending machine available on-site and we offer free tea and coffee.
There are many good cafes in the area too if you’d prefer to buy lunch.
While we can offer onsite forklift licence training, there are a list of requirements to adhere to so we can comply with the WorkSafe’s assessment conditions.
Should you wish to organise training for your workplace or would like more information, please go to our onsite forklift training page.
There are no additional charges to have a verbal assessment conducted. You will just need to discuss a suitable time with your trainer/assessor for the assessment as it can’t be conducted with the rest of the class.
We can work this out with you during the course, if needed. Please let us know in advance if you are concerned with writing so we can plan for it and assist you as best we can.
BEFORE YOUR COURSE FAQ
- You can complete a booking form on our ‘Book Now‘ page.
- You can send us an email at info@trainix.com.au,
- Or call us on (03) 9369 8823 during work hours (8am – 4pm weekdays)
Once you have booked with us, we require the full payment within 24 hours to confirm your spot in the course.
You can pay securely online via PayPal (inc. Pay in 4), ApplePay, G-PAY, credit card, AMEX, bank transfer or with cash/credit card/EFTPOS at our office. Over the phone credit card payments are also accepted.
More information about payment methods are in the booking confirmation email.
The forklift licence or LO licence courses run for 2-days each. The 2-day courses are usually run on consecutive days.
If you are doing both LF licence & LO licence courses in our combo package, it will take 4-days total. Due to scheduling, we may not be able to offer the 4-days consecutively, but we have many date options to choose from so it should be easy enough to find dates that suit you.
Yes, you will need to refer to your ‘Study Guide’ and answer the questions in the ‘Workbook’ for both forklift licence & LO licence courses. These PDF documents will be emailed to you upon booking.
You will need to complete the ‘workbook’, but we can post it or you can pick it up from our office if you are unable to print at home or complete it online. While it is a requirement to complete the study material, it definitely helps to get a good result in the assessments.
A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia.
If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can’t get your qualification or statement of attainment.
To enrol into either the forklift licence or order picker licence course, you will need a USI as it comes under ‘Nationally Recognised Training’. You can find more info on the USI website.
- One form of valid photo ID (e.g., Australian driver’s licence, passport and other Australian government issued photo ID. It cannot be expired)
- Completed ‘workbook’
- Appropriate clothing – dress for weather and wear closed toe shoes (no thongs or sandals allowed)
You will need to be able to read, write and understand English to a Certificate Level 2 to be able to enrol. A small LLN assessment is conducted at time of enrolment to ensure you’re eligible.
If writing is a concern but you’re able to read and understand, then we can conduct a verbal assessment. This is available at no extra charge. WorkSafe requires the assessment to be conducted in English and without the use of a translator.
Please let us know if you have any concerns with English prior to booking, so we can assist as much as possible.
We need at least 5-days’ notice to be able to cancel or reschedule a forklift course. Provided we have received that notice, we can refund any fees paid or move your course for free.
If we don’t have 5-days’ notice, then a $250 rescheduling fee will be incurred to move your course. Cancelling your course within 5-days of the course start date or not turning up on the day, without prior notice, will incur a loss of any fees paid and full fees will apply to book again.
If you are genuinely sick, then we will discuss other options with you. A medical certificate may need to be provided.
DURING YOUR COURSE FAQ
As we share a driveway with 5 other businesses parking is limited at the front of our facility, so we recommend you park on the street (Graham Court) to avoid congestion up our driveway.
There are no parking time limits on the street.
The courses start at 8:30am and finish at approximately 4pm each day.
Upon arrival, we will sign you in and greet you at our front office. You’ll get a small tour of the facility so you know where your classroom, the toilets, first aid and kitchen are. Your course will start around 8:30am once everyone arrives.
You will have plenty of time to learn how to drive the equipment.
Practical forklift training is crucial for these qualifications as majority of the work you will do is very ‘hands on’ and being able to operate the equipment safely and competently is paramount is gaining a forklift licence or order picker licence.
We spend quite a bit of time in the classroom on the theory aspects of the forklift training.
As the National Assessment is a written assessment, we want to make sure you are as prepared as possible. Completing the study material at home will also help you.
Please note that the theory assessment can be conducted verbally if you’re having difficulty with writing. However, you will still need to be able to tell the assessor the correct answers to the questions.
We will discuss this option with you if required.
Before attempting the National Assessment, you will need to complete the Unit of Competency successfully first. We will discuss this further on the first day of your course.
The National Assessment consists of 3 components. There are theory, calculations and practical assessments. You must be deemed ‘competent’ in all 3 assessments to gain a HRW licence in either LF (forklift licence) or LO (order picker licence).
Our study material, plus the theory and practical training we provide during the course will be preparing you to pass these assessments. If you’re unsuccessful, we offer one free re-assessment. If there are any concerns during the first day of the forklift course, we will discuss this before attempting the assessments to work out what the best options are for you.
This may include spending more time to study or organising more practical forklift training. It is a requirement that anyone attempting the National Assessment is considered ready to proceed and has successfully completed the Unit of Competency.
AFTER YOUR COURSE FAQ
Once you’ve successfully completed the forklift course, you will receive and email from WorkSafe within 72 hours that includes your Notice of Assessment (temporary licence) and information on how to apply for your actual LF licence or LO licence.
You will need to apply for your licence within 60 days. You will be able to use a copy of your Notice of Assessment as your temporary while waiting for WorkSafe to approve your licence, once you have applied.
You will need to pay a fee directly to WorkSafe upon application of your LF licence or LO licence.
This fee is subject to change so check the WorkSafe website at the time of your course. You can find out more information about applying for your licence and the fees involved on WorkSafe Victoria’s website.
You will need the following to apply for your LF licence or LO licence:
- A Notice of Assessment for each class (LF or LO) with a ‘Competent’ result (cannot be expired past 60 days) – this will be emailed to you at course completion
- 100 points of identification. Please check here to ensure you can make up enough points.
- An L2 Application Form (only if processing the licence manually at Australia Post)
- Pay the WorkSafe licensing fee (subject to change – check WorkSafe Victoria’s website.
You will receive a Statement of Attainment from Trainix within 30 days of course completion.
Please note that it is not your LF licence or LO licence and cannot be used as a licence or as part of your licence application. It is only a certificate to state that you have been deemed ‘competent’ as per the Unit of Competency.
You must apply for your forklift licence (LF) or order picker licence (LO) via WorkSafe. Please follow the instructions from the WorkSafe licensing email you will receive after successful course completion.
Your Notice of Assessment (temporary licence) expires in 60 days. You need to apply for your LF licence or LO licence via WorkSafe within 60 days or you will need to sit the full course again and pay the full fees to do so.
WorkSafe allow no exceptions once the 60 days has been missed. The email sent to you upon completion of the course will explain this process more thoroughly.
Once you have your forklift licence or order picker licence issued, it expires every 5 years. You must renew it via WorkSafe and ensure you are still competent at the time of renewal. WorkSafe will send notifications closer to the renewal date, so you don’t forget.
You can renew your forklift licence or LO licence via WorkSafe either online or at a Post Office.
For more information, please go to our forklift licence renewal page here.
Contact Info
- (03) 9369 8823
- info@trainix.com.au
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Factory 3/25-27
Graham Court
Hoppers Crossing
VIC 3029
Student Resources
Office Hours
- Monday- Friday
- 8:00am-4:00pm
- Public Holidays Closed
ASQA RTO ID 45470 | RTO & All Individual Assessors are approved by WorkSafe Victoria |A.B.N. 52 992 331 243